IT Administration
Fast IT Administration
IT systems are administered very often by several people – enable a quick clarification of responsibility with GroupLotse!
Competencies
The administration of IT systems is often carried out by several people from different functions and organizations (e.g. freelancers, service providers, etc.).
Responsibilities
Quite often an error message results to the question: who will take care of the problem? Particularly in lager team, it is not uncommon for everyone to rely on each other and ultimately nobody takes the responsibility for job.
Slack / Telegram / Teams
Simply create a group in Slack, Telegram or Teams with all relevant employees/freelancers and service providers.
IT Services
Connect IT services (e.g. Uptime Robot) with GroupLotse and add them via GroupLotse to a Telegram group or a Slack or Teams Channel. No additional apps or programs are necessary.
Easy Coordination
With GroupLotse, the responsibility for a given case, e.g. Server failure, can be allocated easily and quickly. The Smart Group Assistant takes over the coordination of the group and ensures that the task is taken by an employee.
Smart Group Assistant
In the event of an error message (e.g. server failure), the group is automatically informed and asked by the Smart Group Assistant to click on a button to determine who will take care of the case for the group. Lengthy coordination rounds are history!
Reminder Function
The reminder function ensures that the participants of a group/channel are asked to who takes the responsibility for the case until a participant commits itself.
Automation
Automatic actions (e.g. telephone call) can also be set. For example, the team leader can always be informed by phone in the event of a server failure.
Alarm Notification
Incoming alarm messages (text, photos or videos) can be shared with selected people in Slack, Telegram or Teams.
