In the beginning there was the idea of making messages from AI or IoT applications accessible to groups. After all, why should only messages from people be shared with others and not those from AI/IoT applications as well? Collaboration platforms such as Slack and Microsoft Team, messenger solutions (Telegram) and bot technologies offered us the right platform to turn our idea into a product.
But we soon learned that while the mere notification of groups is a very useful feature, the real value lies in what the group does with messages from AI/IoT applications. Because AI/IoT applications can describe complex states, but often cannot (yet) derive any decisions from them. This requires at least one person in the case of more complex relationships, and even more people in the case of increasing complexity – i.e. groups.
Therefore, we are convinced that we have to harness the collective intelligence of groups in order to process messages from AI/IoT applications in a timely manner, to bring about the optimal decision and to initiate the corresponding follow-up processes. For us, the control of IoT/AI applications via groups/channels of collaboration platforms was only the last logical step in our product development.