Sometimes a support agent is unable to resolve a user ticket and needs to involve the separately working development team to fix the issue
The development and support teams usually use different ticketing systems (e.g. Freshdesk and Gitlab), so communicating ticket cases takes too much time
Solution
GroupLotse notifies the development team about a new ticket assigned to them by support staff and lets them decide who takes care of the issue directly in a team channel
GroupLotse also automatically creates a similar GitLab ticket so that the development team can efficiently manage and resolve the issue
Services used:
Other use cases
Efficiently manage Paypal payments and manage these tasks in Todoist
Integrate Dahua and third-party devices into automated workflows
Stay informed about the new product on Shopify and discuss it on Discord
Quickly bring website online with Uptime Robot and inform the operations manager
Stay informed about risk limit breaches in Google Sheets
Monitor office CO2 levels with Kaiterra and get a visual cue with Kasa Smart Plug
Process new applications on Join immediately and create a task for it on Todoist
Check in new guests with Dahua video surveillance camera
Manage new leads efficiently on LinkedIn and track the time spent on them in Toggl
Monitor receipt of goods with Dahua and W&T and pick them up
Work collaboratively with Dahua DSS software and third-party applications
Respond quickly to new comments on LinkedIn campaigns
Efficiently manage new support and developer tickets on Freshdesk and GitLab
Get your website back online quickly with Uptime Robot
Process new orders more efficiently with Oxid eSales
Create and control collaborative workflows with Dahua devices
Stay informed about a new application on Join and process it immediately
Process a new order on Shopify immediately
Pick up new goods quickly thanks to Dahua video surveillance camera
Monitor CO2 levels in the office with Kaiterra and inform the team about it